Team Corally guarantees the original purchaser that its products are free from manufacturing defects, as determined by Corally USA, for a period of 1 year. If a claim is approved under warranty, we will replace the defective parts, at our discretion. We will not replace complete models, nor accept models shipped back for inspection unless approved by us in advance. This is a component level warranty, and you will be required to make your own repairs. We will not consider supplementary claims, especially for reimbursement of costs relating to the defect (e;g. installation / removal costs) and compensation for consequent damages.

The purchaser is required to make the warranty claim in writing (via the form on this page), and must include a copy of the original proof of purchase (e.g. invoice, receipt). The warranty only applies to purchases of new items. Claims for items purchased second hand or used will be denied. The purchaser will be responsible for shipping costs to return the defective item. Corally USA will cover the cost to send the replacement item if the claim is validated upon return of the defective item. The purchaser should state the defect or symptoms of the defect as accurately as possible in order for us to determine the proper course of action. Items are shipped from the purchaser to us entirely at the risk and cost of the purchaser. We recommend a shipping method with tracking capabilities.

Claims will be denied when the defect is a result of natural wear, or improper use (including installation). The purchasers adherence to the building and operating instructions relevant to the model, including the installation, operation, use of, and maintenance of, model-related components cannot be supervised by Team Corally. Therefore Team Corally is in no way liable for loss, damage, or costs resulting from improper use, or behavior in any way. Team Corally is in no way whatsoever liable to provide compensation for damages arising from the improper use of the model (including personal injury, death, damage to buildings, loss of turnover, loss of business, or interruption of business, or any other direct, or indirectly caused, consequential damage).

The claim period is 12 months from the date of purchase of new product from an authorized dealer within the Corally USA sales territory, counted from the date of purchase shown on the copy of the original sales receipt. If a defect arises after the end of the claim period, or if evidence or documents required according to this policy in order to make the claim valid are not presented until after this period, then the purchaser forfeits any rights or claims. The guarantee period is not prolonged by the granting of any claims within the framework of this warranty, especially in the case of repair or replacement. The guarantee period also does not restart in such cases.

Warranty questions? Send us a message sales@corallyus.com

Items purchased directly from Corally USA (this site) may be returned within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must be in new condition (reusable).

You are responsible for return shipping costs, and the original shipping cost will not be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Any items returned without authorization will not be processed or refunded, so wait for your authorization number before sending anything back. Your authorization number must be visible on the outside of the package. Return address and additional instructions will be emailed to you upon approval.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at sales@corallyus.com for questions related to refunds and returns.